Return and Refund Policy

MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

1. Contact Us

Go to your order history and select the item. Email us to discuss, and determine a possible solution.

2. Apply for Refund

If you can’t come to an amicable agreement with us, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

3. Get Money Back in 15 Days

Most of the time we will return your money in 15 days, however; if it’s not resolved, you can email us to escalate your dispute.

Free Return

With ‘Free Return’ service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging,Screenshot of item, tags, etc. It’s easy and fast:

Easy

• Return items locally and easily: 1) Get the return code or label, 2) wait for door-to-door pickup service or take your package to the designated service point and, 3) lastly, wait for the local warehouse to confirm receipt of your returned package.• Remember to select ‘Return Goods” while opening the dispute.

Fast

• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.

Service Scope

• Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.

  • UPDATE: If your Country is not on the Free Shipping list, We will still reimburse you for charge’s incurred due to the return fee.


Return Shipment Fee

• Returning packages via a designated local return service point or via a door-to-door pickup service is free.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.

Never mind all this, is my item eligible for Return?

An item is eligible for return within the applicable return window if it fulfills one or more of the following conditions:

  • Was in a physically damaged condition at the time of delivery.
  • Has one or more parts of accessories missing.
  • Does not match with what was ordered.
  • Items must be returned in the original manufacturer’s packaging.

NOTE: We require Screenshot/Image of item that is being disputed.